Please consult the list of troubleshootings below to help address your problem.

Basically, Awesome Note is optimized to write a short article as a note taking application.

It can be difficult to deal with a long document like eBook Reader.

It is more likely to cause errors when you write and transfer an article with a large amount of capacity.

Most syncing errors occurred during transmission with web services due to the speed and reliability of web services, so please try again.

Can't download from the iTunes

Awesome Note are not available if your iPod software is not 3.0 or later, you can't download to your iPhone/iPod Touch.
You missed Requirements of Application Description on the App Store.
>> Requires iPhone OS 3.0 or later.

To find out which software version is on your iPhone/iPod touch, follow these simple steps.
Tap the Settings icon > Tap General > Tap About to see the version number.

The software version number appears next to version.
Install the iPhone 3.1 Software Update for iPhone/iPod touch.
For more information about OS, visit at iPhone Update or iPod Touch Update

App doesn't respond / App is crashing

If it isn't working right, try below steps.

Step 1Restart or Reset iPhone/iPod touch
Turn iPhone/iPod touch completely off and back on.
No data will be deleted. if this solved your issue, you're done.

See Turning on/off and resetting > http://support.apple.com/kb/HT1430

Step 2Reinstall an app
If an app is not working as expected, you may need to reinstall Awesome Note.
Data will be deleted. Be sure to backup your data by syncing to Google Docs if possible.
Remove this app from your iPhone/iPod touch and download it again.
Once you purchase an application, you can download it without charge.

See Reinstall the application > http://support.apple.com/kb/TS1702

See Syncing applications from the App Store > http://support.apple.com/kb/HT1977

Step 3Restore
If for some reason it doesn't solve the problem, you can try restoring your iPhone/iPod touch using the latest version of iTunes. iTunes creates a backup of your iPhone/iPod touch when you sync, which you can the use to restore from if you need to return to a previously backed up state or if you delete applications.

iTunes creates a backup of your iPhone/iPod touch when you sync, which you can the use to restore from if you need to return to a previously backed up state or if you delete applications.
This backup may fix an error on your iPhone/iPod touch.

See About backups > http://support.apple.com/kb/HT1766

*Problem with Jailbroken iPhone*
Be cautious about the case of losing all data and not working properly due to the unknown reason when using jailbroken iPhone or cracked Awesome Note.

Can't sync and transfer to Google/Evernote

In the case of causing errors when syncing with Google Docs, the following steps should be checked when the problem occurs constantly after upgrade.

In the case of New document style

Google Docs Sync Error is a known Google Docs server issue.
This is not a problem with Awesome Note.
Google has informed us that they will fix it by next week.

Until Google fixes this, see the temporary solutions here.

it is likely happen when you created notes with new version of Google documents.
If you have any of these documents, you are not able to sync with or it will stop syncing.
Delete the newly created text documents and try again. Also, switch off the new version of Google documents on Editing option in Settings.

How to set up.

• Settings > Documents Settings in Google Docs


• Check off New version of Google documents in Editing tab.

In the case of irregular errors from Google Docs
It could a temporary error from Google Docs or overloading server. Basically, Google Docs is a beta service and it is unstable from time to time. Please check the 3G or WiFi connection and try again after hours.

When you get the error saying
"The operation couldn't be completed. (GData error InvalidEntryException: "Could not convert document.")" It is likely happen when the case of having special characters on notes. Please try to export notes individually to chenk if it is a temporary error. Copy the text of the notes before deleting notes. then, paste the text.

We strongly recommend you to backup your data regulary.

Can't sign in to Google account, it says "Invalid ID or password"

If invalid ID or password error occur despite you are sure that your Google account are corrected, It happens when your iPhone is not connected with internet.
Make sure your iPhone/iPod Touch is connected to Wi-Fi, and retry.

Can't read the backup files

Backup file stores all information about notes, folders and themes.
This is an unreadable text when you open in Google Docs.
When you download this backup to Awesome Note, all is restored properly.
Use Import/Export feature if you want to see the readable text.

Can't see the file list of Google when trying to import

Awesome Note only supports Document formats (DOC, TXT, RTF) and other files such as PDF, XML, CSV, ODS, ODT, HTML file formats cannot be supported so they do not sync.

Can't add a map in notes.

It is most likely to happen when it is not possible to get the detailed address information of the map due to the temporary error from Google Map server. Please try again after hours.

Alarm is not working.

Awesome Note supports Audial alarm, which can be used in iPhone/iPod iOS4 version.

• Check if the OS of device is iOS4.
Settings> General> About > Version

• Update your device to version 4.0.
Free iOS 4 Software Update : http://www.apple.com/iphone/softwareupdate/ However, the first generation of iPod Touch cannot be updated so they are not able to use alarm.

• You can set Alarm in To-do setting. See how to set Alarm

If you still have question, email us anote.support@bridworks.com