Troubleshooting

Please refer to the list of troubleshooting below to help address your problem.

I have a Syncing Problem

Note lost after sync

Notes are duplicated after sync

I have a Backup Problem

I have a problem with my App

I Lost my Data

I forgot my passcode

Refund/Purchase

My alarm does not seem to be working properly

Data gets erased after sync

Before Changing Device

See other problems

Frequently Asked Question(FAQ)

Please refer to the list of FAQ below to help address your problem.

General

Awesome Note?

Main features in Awesome Note

Why is it worth using Awesome Note ?

Does Awesome Note support sync with built-in Calendar?

What is the difference between aNote and aNote HD?

Does Awesome Note support iOS5 ?

Basic Questions

Am I able to create a note without an internet connection?

I want to get refund. What should I do?

Does Awesome Note provide landscape mode?

Does Awesome Note support languages globally ?

Can I re-download it?

How can I keep my Awesome Note secure?

Unable to access the iCal?

Unable to access the Reminders?

Unable to find my current location while attaching the maps?

Updates

Is update free of charge?

Warning before your update

Can i use tags which created from Evernote?

Working with Notes

How many notes am I able to create ?

Can I use Notes and To-do interchangeably?

How many images and locations am I able to attach?

How can I set the default background in each folder?

Can it be linked to a direct web page after entering the web address?

How do I print my notes?

Calendar

Can i sync with iPhone/iPad ?

Am I able to sync with Google Calendar ?

Am I able to sync with Mac's iCal ?

Why only the Event are appears at iPhone/iPad's iOS Calendar ?

Unable to view all events of the past

Syncing and Transferring

Can I sync with iPhone with iPad?

Can I use Awesome Note from the Web or PC?

Can I sync with my computer?

How can I move my data to Awesome Note?

Can I Backup my data safely ?

Is there any capacity limit while Syncing ?

Back up and Restoring

What options are there for data backup and restoration?

How can I retrieve my data from back up?

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