Troubleshooting
How to contact us
Sending diagnostics along gets it looked at far sooner
If you did not find an answer here, tell us.
Settings > About & Help > Send feedback
Please send diagnostics along
Choosing `Send with diagnostics` lets us see the state of things straight away. It holds how many items you have and how far sync has got.
Without it there is a lot for us to ask back, and it takes several rounds to get anywhere.
What you wrote is not included — no note content, no event titles. Only counts and status values.
Worth mentioning
- 1What you were doing when it happens. The order you tapped things is the most useful thing of all
- 2When it started. Right after an update, or after restoring a backup
- 3Which devices you use. iPhone or iPad, and whether you use both together
- 4A screenshot. If something looks wrong on screen, attach it
While you wait for a reply
Do not delete and reinstall the app. Reinstalling before the cause is known wipes out what was left to go on, and things that could have been recovered may not be.
If it looks like records have gone, do not restore or reinstall — tell us first. Leaving things as they are gives the best chance of getting them back.
We cannot retrieve records for you
HyFlow does not keep your records on our servers. They are only on your device and in your iCloud. So we cannot look inside them, and for the same reason we cannot find deleted records for you.
Making a backup file and keeping a copy off the device is the surest preparation.