I bought it but paid features are locked

After switching devices or reinstalling the app, paid features can sit locked or the purchase panel can keep appearing even though you already bought it.

Your payment has not gone anywhere. This device just does not know about it yet, and that is fixable.

Restoring

1. 1Open Settings and tap the purchase panel near the bottom
2. 2Tap `Already purchased or subscribed?` at the bottom of the purchase screen
3. 3Choose Restore

Paid features open back up a moment later.

If that does not do it

1. 1Check you are signed in with the Apple Account you paid with. Bought on a family member's account, it only unlocks on devices signed in to that account
2. 2Check you are online. Verifying needs an internet connection
3. 3Close the app fully and open it again

If it is still locked, let us know through How to contact us. Sending diagnostics along from Settings > About & Help > Send feedback lets us check it.

Cancelling and refunds go through the App Store

Stopping a subscription or asking for a refund is handled by Apple. There is no way for us to cancel or refund on your behalf.

1. 1Cancelling. Settings > your name > Subscriptions
2. 2Refunds. Requested at reportaproblem.apple.com

What happens to my records if I cancel

They stay. Reading, editing and searching notes, organising and backing up all carry on. Only creating new items stops.

There is more in What happens when free access ends.